Palautuskäytäntö
Returns, Withdrawal and Refunds
Last updated: 18 August 2026
Sentinel North AB (org.nr 559556-3999), trading as 3dmilprint, Stengodsvägen 109, 238 30 Oxie, Sweden. Contact: support@3dmilprint.com
This policy explains two separate things: your statutory right of withdrawal, and your statutory rights if something is faulty. Nothing in this policy limits or replaces your legal rights as a consumer.
1. Your statutory right of withdrawal (14 days)
If you are a consumer in the EU or EEA, you have the right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period expires 14 days after the day you, or someone you have designated, takes physical possession of the goods. If your order is delivered in several separate parcels, the period starts when you receive the last item. You may also withdraw at any time before you receive the goods.
2. How to withdraw
Tell us clearly, before the 14 days expire, that you wish to withdraw. You can do this in any of these ways:
- Use the “Withdraw from contract here” function on our website at 3dmilprint.com/pages/widerruf-formular — fill in your details, press Confirm withdrawal, and we will send you an acknowledgement of receipt by email without undue delay;
- Email us at support@3dmilprint.com; or
- Send us any other clear written statement of your decision.
You may use the standard EU model withdrawal form, but you are not required to — simply telling us clearly is enough. Sending the goods back without contacting us first is not a valid withdrawal notice on its own, so please tell us first.
3. What happens when you withdraw
We will refund all payments received from you, including the standard delivery cost you paid for the outbound shipment. If you chose a delivery option more expensive than our standard option, we refund the standard cost only.
We will make the refund without undue delay and no later than 14 calendar days from the day we receive your withdrawal notice, using the same payment method you used, at no charge to you. We may withhold the refund until we have received the goods back, or until you have supplied proof that you have sent them, whichever comes first.
You must send the goods back without undue delay and no later than 14 days from the day you told us you were withdrawing. Unless we have agreed otherwise or provided a prepaid return label, you pay the direct cost of returning the goods.
You may handle and inspect the goods as you would in a physical shop. You are liable only for any reduction in the value of the goods caused by handling beyond what is necessary to establish their nature, characteristics and functioning.
4. When the right of withdrawal does not apply
The statutory right of withdrawal does not apply to:
- goods made to your specifications or clearly personalised — this means bespoke commissions ordered through our custom-order service, not our regular catalogue;
- sealed goods unsuitable for return for health or hygiene reasons where the seal has been broken;
- digital content supplied without a physical medium, where delivery has begun with your prior express consent and acknowledgement that you lose the withdrawal right.
To be clear: everything in our regular online catalogue is a stock item and carries the full 14-day right of withdrawal. Where an item is genuinely made to order, we state that on the product or order page before you pay, and we confirm it in writing before starting work.
5. Returning an item you have changed your mind about
To return an item under your right of withdrawal, it should be unused and in the condition you received it, with any accessories, and in its original packaging where possible. Contact us at support@3dmilprint.com and we will send instructions on how and where to send your package.
Gift cards and bespoke commissions are excluded, as set out in section 4. Sale items are not excluded — your statutory rights apply in full to discounted goods.
6. If your item is faulty, damaged or wrong
Please check your order when it arrives and contact us at support@3dmilprint.com as soon as you notice a problem. The sooner you tell us, the faster we can fix it — but please note the following, because your legal rights are considerably stronger than any deadline we could set:
- Under the Swedish Consumer Sales Act (konsumentköplagen 2022:260) you have a three-year right to complain from the date you received the goods.
- If a fault appears within two years of delivery, it is presumed to have been there at delivery and we must prove otherwise — you do not have to prove anything.
- A complaint made within two months of you noticing the fault is always considered to have been made in time.
Where an item is faulty, we will put it right in accordance with the law — repair, replacement, price reduction or refund as applicable. Return shipping for faulty items is at our cost.
If your parcel is lost or arrives damaged in transit, tell us and we will resolve it with the carrier. The risk of loss or damage in transit is ours until the goods are delivered to you.
7. Refunds
We will let you know once we have received and, where needed, inspected your return.
Refunds go back to your original payment method. For withdrawals we refund within the statutory 14 calendar days described in section 3. For faults we aim to refund within 14 days of approving the claim. Your bank or payment provider may take a few extra days to post the money to your account.
If you have not seen your refund within 14 days of us confirming it, contact us at support@3dmilprint.com and we will chase it.
8. Exchanges
The quickest route is usually to return the item you have and place a new order once your return is accepted.
9. If we disagree
If you are not happy with how we have handled your claim, you can refer the matter free of charge to the Swedish National Board for Consumer Disputes:
Allmänna reklamationsnämnden (ARN)
Web: www.arn.se
Post: ARN, Box 174, 101 23 Stockholm, Sweden
We follow ARN’s recommendations. If you live in another EU country you may also contact your local European Consumer Centre.